California Nursing Home Administrator License Practice Exam

What action can a facility take to improve resident satisfaction based on feedback?

1. Immediate staff dismissal

2. Implement an engagement program

3. Change ownership structure

4. Conduct regular audits

The correct answer is: Implement an engagement program

Implementing an engagement program is a proactive and effective way to improve resident satisfaction based on feedback. Engagement programs often involve activities and initiatives designed to foster a sense of community, purpose, and well-being among residents. These programs can encourage social interaction, cognitive stimulation, and physical activity, which can significantly enhance the quality of life for residents. By directly addressing resident feedback, such programs demonstrate that the facility values residents' opinions and is committed to making improvements that matter to them. In contrast, immediate staff dismissal may lead to disruption and may not address the underlying issues affecting resident satisfaction. Changing the ownership structure can be a complex and lengthy process that might not result in immediate benefits for residents. Conducting regular audits, while useful for compliance and assessing areas for improvement, does not directly engage residents or address their immediate needs and preferences in a manner that enhances satisfaction. Therefore, implementing an engagement program effectively aligns actions with resident feedback and needs, fostering a more positive living environment.