California Nursing Home Administrator License Practice Exam

What is the role of the long-term care ombudsman in regard to nursing facility oversight?

1. Conducting routine inspections

2. Advising on staffing models

3. Addressing resident complaints and concerns

4. Implementing financial audits

The correct answer is: Addressing resident complaints and concerns

The role of the long-term care ombudsman primarily involves addressing resident complaints and concerns within nursing facilities. Ombudsmen serve as advocates for residents, ensuring their rights are protected and that they receive the care and services they need. This includes listening to complaints, investigating issues, and helping to resolve problems related to the quality of care, living conditions, and the treatment residents receive from facility staff. By acting as a liaison between residents and facility management, ombudsmen provide a critical service in promoting the well-being and satisfaction of nursing home residents, ensuring their voices are heard, and their issues are addressed effectively. In contrast, the other roles listed, such as conducting inspections, advising on staffing, or implementing financial audits, are functions typically associated with regulatory agencies and administrative bodies rather than the specific advocacy role of an ombudsman. These roles focus on broader compliance and operational aspects of nursing facilities, rather than direct resident advocacy and support.